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Session Replays

Session replays let you watch exactly what users did in your application, helping you understand user behavior, debug issues, and improve your product.

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Accessing Session Replays

  1. Open the Signal app
  2. Click Replays in the sidebar
  3. You’ll see a list of all recorded sessions

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Session List

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Viewing Sessions

The session list shows:
  • Session ID - Unique identifier for each session
  • User - User information (if identified)
  • Duration - How long the session lasted
  • Events - Number of events recorded
  • Tags - Auto tags applied to the session
  • Last Updated - When the session was recorded

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Filtering Sessions

Use filters to find specific sessions:
  1. Date Range - Filter by when sessions occurred
  2. Auto Tags - Filter by tags (e.g., “Bug encountered”, “Payment failure”)
  3. User - Filter by specific user
  4. Search - Search by session ID or user ID

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Sorting Sessions

  • Most Recent - Latest sessions first
  • Oldest First - Oldest sessions first
  • Longest - Sessions by duration
  • Most Events - Sessions by event count

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Viewing a Session Replay

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Opening a Session

  1. Click on a session in the list
  2. The session replay opens in a new view
  3. Watch the replay of user interactions

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Replay Controls

  • Play/Pause - Control playback
  • Speed - Adjust playback speed (0.5x, 1x, 2x, 4x)
  • Timeline - Jump to specific times
  • Events - View event timeline
  • Network - See network requests
  • Console - View console logs

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Session Information

View session details:
  • Session ID - Unique identifier
  • User - User information
  • Duration - Total session length
  • Events - Breakdown of event types
  • Tags - Applied auto tags
  • Insights - AI-generated insights

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Session Insights

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Auto-Generated Insights

Each session includes AI-generated insights:
  • User Events - Key actions the user took
  • Product Insights - Product-related observations
  • UX Insights - User experience observations
  • Growth Insights - Growth and conversion insights
  • Engineering Insights - Technical issues and errors

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Auto Tags

Sessions are automatically tagged based on:
  • User sentiment - Positive, neutral, or negative
  • Issues encountered - Bugs, errors, failures
  • User behavior - Actions and patterns
  • Custom tags - Tags you’ve created

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Analyzing Sessions

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Event Timeline

View all events in chronological order:
  • Page Views - Page navigation events
  • Clicks - User clicks and interactions
  • Network Requests - API calls and responses
  • Console Logs - JavaScript console output
  • Errors - JavaScript errors and exceptions
  • Custom Events - Events you’ve tracked

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Network Requests

Inspect network activity:
  • Request URL - API endpoint called
  • Method - HTTP method (GET, POST, etc.)
  • Status - Response status code
  • Headers - Request and response headers
  • Body - Request and response bodies
  • Timing - Request duration

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Console Logs

View console output:
  • Log Levels - Info, warn, error, debug
  • Messages - Console log messages
  • Stack Traces - Error stack traces
  • Timestamps - When logs occurred

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Using Session Replays

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Debugging Issues

  1. Find error sessions - Filter by “Bug encountered” tag
  2. Watch the replay - See what led to the error
  3. Check network - Inspect failed API calls
  4. Review console - Check for JavaScript errors
  5. Identify root cause - Understand what went wrong

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Understanding User Behavior

  1. Watch user flows - See how users navigate your app
  2. Identify friction - Find where users struggle
  3. Track conversions - See what leads to conversions
  4. Analyze drop-offs - Understand why users leave

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Improving UX

  1. Find pain points - Identify confusing areas
  2. Test assumptions - Verify how users actually use features
  3. Optimize flows - Improve user journeys
  4. Measure impact - See how changes affect behavior

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Sharing Sessions

  1. Open a session
  2. Click Share or copy the URL
  3. Share the link with your team

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Export Session Data

  1. Open a session
  2. Click Export
  3. Download session data as JSON

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Best Practices

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Finding Relevant Sessions

  • Use tags - Filter by auto tags to find specific types of sessions
  • Filter by date - Focus on recent sessions
  • Search by user - Find sessions from specific users
  • Sort by events - Find sessions with many events

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Analyzing Sessions

  • Watch full replays - Don’t skip to errors, see the full context
  • Check multiple sessions - Look for patterns across sessions
  • Review insights - Use AI-generated insights as starting points
  • Correlate events - Connect user actions with network requests

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Using Insights

  • Read all insights - Don’t just focus on errors
  • Look for patterns - Common issues across sessions
  • Prioritize issues - Focus on high-impact problems
  • Track improvements - Monitor if issues are resolved

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Troubleshooting

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Replay Not Loading

  • Check session data - Ensure session has replay data
  • Verify permissions - Ensure you have access to the project
  • Try refreshing - Reload the page

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Missing Events

  • Check date range - Ensure events occurred in the time period
  • Verify tracking - Confirm events are being sent
  • Review filters - Check if filters are excluding events

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Slow Playback

  • Reduce speed - Use slower playback speeds
  • Check network - Ensure good internet connection
  • Close other tabs - Free up browser resources