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Chat

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Getting Started

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Accessing Chat

1. Open the Signal app
2. Click Chat in the sidebar
3. A new chat conversation will start automatically

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Chat Interface

• Message input - Type your questions at the bottom
• Conversation history - View previous messages and responses
• Session context - Chat can reference specific sessions
• AI responses - Get insights and analysis from AI

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Using Chat

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Basic Questions

How many sessions did we have yesterday?
What are the most common errors?
Show me sessions with payment failures

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Session Analysis

Analyze session abc123
What happened in session xyz789?
Why did the user leave in session def456?

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Trend Analysis

How has user engagement changed this week?
What are the top user actions?
Show me conversion trends

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Filtering Sessions

Show me sessions from angry users
Find sessions with checkout errors
List sessions from last week with bugs

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Chat Features

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Session Context

1. Open a session from the Replays page
2. Click Open in Chat or navigate to Chat
3. Chat automatically includes session context
4. Ask questions about that specific session

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Conversation History

• Previous chats - Access past conversations
• Continue conversations - Pick up where you left off
• New chat - Start fresh conversations

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AI Insights

• Session summaries - Quick overviews of sessions
• Error analysis - Identify and explain errors
• User behavior - Understand user actions
• Recommendations - Suggestions for improvements

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Example Queries

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Session Analysis

Q: What happened in session abc123?
A: [AI analyzes the session and provides a summary]

Q: Why did the user leave?
A: [AI identifies the reason based on session data]

Q: Were there any errors?
A: [AI lists all errors encountered]

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Trend Questions

Q: How many sessions did we have this week?
A: [Shows session count and trend]

Q: What's our average session duration?
A: [Provides metric and comparison]

Q: What are the top 5 events?
A: [Lists most frequent events]

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Filtering

Q: Show me sessions with payment failures
A: [Lists matching sessions with links]

Q: Find angry users from last week
A: [Filters sessions by auto tags]

Q: Sessions with checkout errors
A: [Shows relevant sessions]

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Best Practices

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Asking Effective Questions

• Be specific - “Sessions with payment errors” vs “errors”
• Include context - Mention time ranges or filters
• Use natural language - Chat understands conversational queries
• Reference sessions - Include session IDs when asking about specific sessions

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Using Session Context

• Open sessions first - View session before asking questions
• Ask follow-ups - Build on previous responses
• Reference details - Mention specific events or actions

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Getting Insights

• Ask “why” - Understand root causes
• Request comparisons - Compare time periods or segments
• Get recommendations - Ask for improvement suggestions

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Troubleshooting

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Chat Not Responding

• Check connection - Ensure you’re connected to the internet
• Wait for response - AI analysis may take a few seconds
• Try rephrasing - Restate your question differently

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Incorrect Answers

• Provide more context - Include session IDs or time ranges
• Be more specific - Narrow down your question
• Check data - Verify sessions exist and have data

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Session Not Found

• Verify session ID - Check the session ID is correct
• Check permissions - Ensure you have access to the project
• Confirm existence - Verify the session exists

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Tips

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Quick Analysis

"Summarize yesterday's sessions"
"Find all checkout errors"
"What's our conversion rate?"

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Deep Dives

Q: Show me payment failures
A: [Lists sessions]
Q: What's the common cause?
A: [Analyzes patterns]
Q: Which users are affected?
A: [Provides user breakdown]

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Comparisons

"Compare this week to last week"
"Show me differences between mobile and desktop"
"What changed after the update?"